At Hanwell Florist, we take pride in being your trusted local flower specialist for households and businesses in and around Hanwell. Our dedication to quality means every bouquet we deliver is carefully arranged to ensure maximum freshness and beauty. We stand behind our Fresh Flowers Guarantee because your satisfaction is at the heart of what we do.
We guarantee that our flowers will remain fresh and vibrant for a minimum of 5 days from the date of delivery when cared for according to the simple instructions provided. If you have any issues with the longevity of our flowers within this window, please contact us and we will be happy to help rectify the issue.
Our flowers are handled with utmost care from arrangement to delivery. In the rare event that your flowers arrive damaged, wilted, or not as described, please notify us within 24 hours of receipt. We kindly ask that you provide a photo of the damaged flowers so we can fully understand the issue and improve our service. Timely communication allows us to offer a prompt and fair resolution for your order.
If your bouquet or floral arrangement does not meet our high standards or arrives in less than perfect condition, we offer you the choice between a prompt replacement or a full refund. Our goal is to ensure you are delighted with the flowers and service received. Please allow us to resolve any issues by reaching out within our 5-day freshness guarantee period, so we can process your request quickly and efficiently.
At Hanwell Florist, we strive to provide stellar service with every order. If you have a concern or complaint regarding your flowers or experience, we encourage you to contact us as soon as possible. Forward a description of your issue along with any supporting photos or order details. Our team will investigate the matter fully and respond with a solution—be it a replacement, refund, or another form of compensation—based on our assessment and in line with our policies. We aim to resolve all complaints to your satisfaction within 2 working days.
We value the trust placed in us by the Hanwell community—serving both homes and businesses with fresh, high-quality flowers, attentive customer care, and reliable delivery. Thank you for choosing Hanwell Florist. Your satisfaction is our success, and we are always here to ensure your flower experience is nothing short of exceptional.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
