Welcome to the Hanwell Florist online shop. These Terms & Conditions govern all flower delivery orders placed through our website by customers based in Hanwell and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not accept these terms, please refrain from placing an order.
Hanwell Florist provides a convenient online service for the purchase and delivery of fresh flowers and floral arrangements. When making a purchase for flower delivery in Hanwell or nearby areas, our website guides you through the necessary steps. Upon completion of your order, you will receive an order confirmation email summarising your chosen products, delivery details, and applicable charges.
Our online availability reflects our current stock, and all orders are subject to acceptance and stock availability. In the rare case that a product is unavailable, we will contact you as soon as possible to discuss substitution options or arrange for a revised delivery date.
To place an order, select your desired floral items and proceed to the online checkout. Please provide accurate and complete information, including recipient name, address, contact number, and preferred delivery date. Double-check delivery instructions to minimise any risk of failed deliveries. We recommend that you place your order as early as possible, particularly during peak times such as Valentine’s Day, Mother’s Day, and Christmas.
After submitting your order, you will receive an order confirmation via email. This confirmation does not indicate acceptance of your order but acknowledges receipt of your request. Acceptance of your order and the completion of the contract between you and Hanwell Florist occurs upon dispatch of the products and confirmation of delivery arrangements.
Hanwell Florist accepts various secure online payment methods as displayed on the website at checkout, including major debit and credit cards. All prices are clearly listed in Pounds Sterling (£), and are inclusive of VAT and standard delivery charges within Hanwell and specified surrounding postcodes. Any supplementary charges, such as express delivery or delivery outside our standard area, will be clearly stated before you confirm your order.
Your payment will be processed at the time you place your order. Should any payment issues occur, either due to insufficient funds or technical issues, we reserve the right to cancel your order and will notify you accordingly.
You may cancel or amend your flower delivery order provided you give us written notice no less than 24 hours prior to the scheduled delivery. To cancel or amend, please contact us using the contact form on our website, quoting your order number. Cancellations received with less than 24 hours’ notice may not be eligible for a refund due to the perishable nature of our products and preparation timelines.
If your cancellation is accepted within the appropriate notice period, we will arrange a refund using your original payment method. Please allow up to seven business days for the refund to appear in your account, subject to your bank’s policies.
In the event of a failed delivery due to an incorrect address or the recipient not being available, we will attempt to leave the flowers with a neighbour or in a safe place (where possible) and notify you of the attempted delivery. If re-delivery is needed, an additional charge may apply. Hanwell Florist will not be liable for issues arising due to incomplete or inaccurate delivery and recipient details provided by the customer.
While we endeavour to replicate the flowers and arrangements depicted on our website, there may be occasions where specific varieties, colours, or accessories are unavailable. In such circumstances, we reserve the right to substitute similar flowers or products of equal or higher value and quality, ensuring your arrangement maintains its style and character.
Natural flowers are unique, and there may be variations in colour, size, or shape. Such variations are a normal part of fresh flowers and do not constitute a defect or reduction in value. We take great care in selecting only the finest flowers for your chosen arrangement.
Our online flower delivery service covers Hanwell and surrounding areas as specified on our website. Deliveries are generally made Monday to Saturday. Same-day delivery may be available for orders placed before the cut-off time published on our website. We strive to meet your preferred delivery date and time, but these are not guaranteed. In exceptional circumstances—such as severe weather, traffic delays, or other events beyond our control—delivery may be delayed. We will update you in the event of a significant delay.
Standard delivery charges apply within Hanwell and immediate neighbouring postal codes. Delivery outside these zones may incur a supplemental fee, which you will be notified of before finalising your order.
Upon receiving your flower delivery, please check the condition and content of your order immediately. Any issues or discrepancies should be reported to us on the day of delivery wherever possible so that we can put things right promptly.
Hanwell Florist takes customer satisfaction seriously. If you are not satisfied with your order for any reason, please contact us within 24 hours of receipt with a clear description of the issue and supporting photographs where appropriate. We will review your complaint and provide a suitable resolution. This may include partial refund, replacement flowers, or another agreed-upon remedy.
Due to the perishable nature of flowers, we do not generally accept returns. Each case will be reviewed individually and handled at our discretion in line with the Consumer Rights Act 2015 and any applicable statutory protection.
Hanwell Florist exercises every reasonable effort to deliver your flowers in excellent condition and on time. However, our liability to you is strictly limited to the purchase price of your order. We shall not be liable for any indirect loss, loss of profit, or disappointment resulting from our service, nor for any delay in delivering the order if the delay or failure is due to an event beyond our reasonable control.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, fraud, fraudulent misrepresentation, or any liability which cannot legally be limited or excluded under UK law.
We take your privacy seriously and comply with UK data protection legislation. Information you provide is used solely for the purpose of fulfilling your order and managing your account. For more details on how we collect, use and protect your personal information, please refer to our Privacy Policy.
All content on the Hanwell Florist website, including images, text, graphics, and logos, is owned by or licensed to us. It is protected by intellectual property laws and must not be copied, reproduced, or used for commercial purposes without our express permission.
These Terms & Conditions, and your use of the Hanwell Florist website and services, are governed by and shall be construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms or use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to update or modify these Terms & Conditions at any time. Any substantive changes will be published on this page with an updated effective date. Your continued use of our website and services after any such changes signifies your agreement to the revised Terms & Conditions. Please check this page regularly to stay informed.
These Terms & Conditions apply to all customers ordering online flower delivery to addresses in Hanwell and the surrounding areas where Hanwell Florist operates. For clarification on coverage or to confirm eligibility of delivery, please review information on our website before placing your order.
If you have questions about these Terms & Conditions or require additional information about our Hanwell flower delivery service, please contact us using the contact form available on our website.
Thank you for choosing Hanwell Florist for your online flower delivery needs in Hanwell and the neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hanwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hanwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
